Between them, Covid and geopolitics have created many challenges as well as accelerating key service sector trends, both in B2B and B2C

  • Digital
  • Gig economy
  • New revenue models
  • Supply chain disruption
  • Increasing costs
  • Talent shortages
  • Innovation

In order to exploit the opportunities created, key players have needed deep insights, a clear vision and the agility to deliver this vision against a backdrop of considerable disruption.

Our incisive diagnostic capability, rapid implementation approach and committed people enable clients to identify and deliver progressive results in these most challenging of times.

Examples of our Work

  • Cost reduction programme coupled with service improvement to transform the profitability of a testing company with laboratories and a significant field force
  • Revenue and margin improvement programme for a high-performing hire company
  • Transformation of service and quality levels with simultaneous cost reduction for well-know service provider to fibre optic network companies
  • Working with a major restaurant chain to improve service levels, margins and revenues
  • Transformation of back-office operations for financial services provider, targeting customer retention, service levels, revenues, margins and costs
  • Creation of an operating model that supported winning new contracts to drive national expansion at higher margins and lower unit costs
  • Transformation of the operating model resulting in highest in class service levels combined with lowest in class cost levels
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Case studies and insights

Drawing from client experience, The Bridge share the tactics and success stories from leading companies, leading them to excel in competitive markets.