Manufacturing case study

Well-known, LSE-quoted supplier of high speed packaging automation equipment for pharmaceutical, personal care, healthcare and food & beverage sectors.

Pharmaceutical industry

Situation

Well-known, LSE-quoted supplier of high speed packaging automation equipment for pharmaceutical, personal care, healthcare and food & beverage sectors.

Revenues of >£70m and presence in Europe, North America and Asian markets.

Windfall order creating the need for a 50% uplift in capacity for a 2-3 year period.

Approach

Three-stage approach designed as follows:

  • 360˚  Review: review of customer specification, bid process, contractual terms and conditions and project launch to identify key risks and issues and design an appropriate delivery approach.
  • Interim Management: following selection of appropriate candidate, fast-track induction process to accelerate and impact on early project stages.  Key support activities included:
    • Design and implementation of improved client governance, management processes and dashboard
    • Detailed project plan to meet and exceed deliverables as defined in client contract
    • Focus on high-skill, mission critical activities in-house and outsourcing of low IP, non-critical activities, including selection and management of outsourcing providers
    • Leasing of additional facilities to cope with rapid ramp-up in volumes
    • Liaison with key client personnel and management of client relationship
  • Transition : support was provided to meet a medium-term objective of recruiting a high calibre project manager capable of taking the project management of this contract back in house.

Following assessment of candidates and selection of the individual in question, an induction and training process was put in place to ensure a smooth transition in bringing these key activities back in-house.

Results

European site selected for manufacture of major order delivered the best-recorded performance levels across a series of KPIs:

  • On Time, In Full delivery
  • On budget delivery at high levels of margin
  • Client acceptance testing
  • Site productivity
  • Material parts/availability
  • On time bonus with no penalties

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